{"id":8061,"date":"2024-04-10T14:09:42","date_gmt":"2024-04-10T14:09:42","guid":{"rendered":"https:\/\/podpora.nuggetsw.cz\/?p=8061"},"modified":"2024-04-10T14:39:02","modified_gmt":"2024-04-10T14:39:02","slug":"ticketovaci-system-pro-it","status":"publish","type":"post","link":"https:\/\/podpora.nuggetsw.cz\/index.php\/2024\/04\/10\/ticketovaci-system-pro-it\/","title":{"rendered":"Ticketovac\u00ed syst\u00e9m pro IT"},"content":{"rendered":"\n

Po \u00fasp\u011b\u0161n\u00e9m zaveden\u00ed ticketovac\u00edho syst\u00e9mu pro hotline (hotline@nuggetsw.cz) zav\u00e1d\u00edme stejn\u00fd syst\u00e9m tak\u00e9 pro z\u00e1le\u017eitosti IT. <\/p>\n\n\n\n

Co to bude pro v\u00e1s znamenat?<\/h3>\n\n\n\n

Pokud nap\u00ed\u0161ete na adresu it@nuggetsw.cz, obdr\u017e\u00edte \u010d\u00edslo ticketu, a ten se n\u00e1m ulo\u017e\u00ed do syst\u00e9mu. K dan\u00e9mu ticketu bude p\u0159id\u011blen konzultant IT odd\u011blen\u00ed, kter\u00fd se bude dan\u00e9mu probl\u00e9mu (ticketu) v\u011bnovat.<\/p>\n\n\n\n

Jak\u00e9 dotazy m\u00e1m SM\u011a\u0158OVAT <\/strong>na e-mail it@nuggetsw.cz<\/h3>\n\n\n\n

Zde uv\u00e1d\u00edme n\u011bkolik p\u0159\u00edklad\u016f: <\/p>\n\n\n\n

  1. Nespust\u00ed se program Nugget.<\/li>
  2. Po spu\u0161t\u011bn\u00ed programu vysko\u010d\u00ed hl\u00e1\u0161ka a program nepokra\u010duje.<\/li>
  3. Nestahuj\u00ed se aktu\u00e1ln\u00ed neschopenky \u010di nejsou vid\u011bt \u017e\u00e1dn\u00e9 nov\u00e9 neschopenky.<\/li>
  4. Nejdou odes\u00edlat elektronick\u00e9 v\u00fdplatn\u00ed p\u00e1sky. P\u0159i odes\u00edl\u00e1n\u00ed v\u00fdplatn\u00edch p\u00e1sek se objev\u00ed hl\u00e1\u0161ka a nelze pokra\u010dovat v odesl\u00e1n\u00ed.<\/li>
  5. Nejdou odes\u00edlat p\u0159\u00edlohy na SP, ZP.<\/li>
  6. Nejde st\u00e1hnout nov\u00e1 verze programu \u010di nelze instalovat nov\u00e1 verze programu.<\/li>
  7. Nefunguje insolven\u010dn\u00ed rejst\u0159\u00edk.<\/li>
  8. Hotline doporu\u010dila, abych se obr\u00e1til\/a na IT.<\/li>
  9. dal\u0161\u00ed dotazy, kter\u00e9 se t\u00fdkaj\u00ed technick\u00fdch z\u00e1le\u017eitost\u00ed, kter\u00e9 jsou spojit\u00e9 s fungov\u00e1n\u00edm programu Nugget<\/li><\/ol>\n\n\n\n

    Jak\u00e9 dotazy NESM\u011a\u0158OVAT <\/strong>na email it@nuggetsw.cz<\/h3>\n\n\n\n

    Dotazy, kter\u00e9 nemaj\u00ed <\/strong>technick\u00fd charakter pat\u0159\u00ed na b\u011b\u017enou hotline, email: hotline@nuggetsw.cz. <\/p>\n\n\n\n

    Pokud sv\u016fj dotaz nenajdete na na\u0161\u00ed webov\u00e9 podpo\u0159e, sm\u011b\u0159ujte tyto dotazy pr\u00e1v\u011b na hotline Nuggetu.<\/p>\n\n\n\n

    Jsou to dotazy, nap\u0159.<\/em> <\/p>\n\n\n\n

    1. dotazy k nov\u00e9 verzi programu – ano, informace o nov\u00fdch verz\u00edch programu odes\u00edl\u00e1 IT, ale pokud nem\u00e1te probl\u00e9m se sta\u017een\u00edm t\u00e9to verze, ale m\u00e1te dotaz nap\u0159. na ur\u010ditou informaci v popisku verze, obra\u0165te se na hotline@nuggetsw.cz<\/li>
    2. dotazy t\u00fdkaj\u00edc\u00ed se konkr\u00e9tn\u00edch funkcionalit programu (moduly mzdy, personalistika, lidsk\u00e9 zdroje)<\/li>
    3. dotazy na sestavy, v\u00fdpo\u010det, informa\u010dn\u00ed dotazy na p\u0159ipravovanou legislativu<\/li>
    4. dotazy, jak opravit n\u011bco ve mzd\u00e1ch, nap\u0159. chybn\u011b nahl\u00e1\u0161en\u00e9 uplatn\u011bn\u00ed d\u011bt\u00ed<\/li>
    5. dotazy na produkty spo\u0159en\u00ed na st\u00e1\u0159\u00ed, exekuce, a dal\u0161\u00ed<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"

      Jak\u00e9 dotazy sm\u011b\u0159ovat na IT.
      \nJak\u00e9 dotazy NEsm\u011b\u0159ovat na IT.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[384],"tags":[],"class_list":["post-8061","post","type-post","status-publish","format-standard","hentry","category-novinky"],"_links":{"self":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/posts\/8061","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/comments?post=8061"}],"version-history":[{"count":6,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/posts\/8061\/revisions"}],"predecessor-version":[{"id":8068,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/posts\/8061\/revisions\/8068"}],"wp:attachment":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/media?parent=8061"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/categories?post=8061"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/tags?post=8061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}