{"id":6444,"date":"2023-09-12T09:36:53","date_gmt":"2023-09-12T09:36:53","guid":{"rendered":"https:\/\/podpora.nuggetsw.cz\/?p=6444"},"modified":"2023-09-12T13:29:16","modified_gmt":"2023-09-12T13:29:16","slug":"novy-ticketovaci-system","status":"publish","type":"post","link":"https:\/\/podpora.nuggetsw.cz\/index.php\/2023\/09\/12\/novy-ticketovaci-system\/","title":{"rendered":"Nov\u00fd ticketovac\u00ed syst\u00e9m"},"content":{"rendered":"\n<p><em>\u010cekejte pros\u00edm, ten, s k\u00fdm chcete hovo\u0159it, pr\u00e1v\u011b telefonuje\u2026<\/em><br>Tak\u00e9 v\u00e1s nebav\u00ed \u010dekat na dr\u00e1t\u011b?<br>U\u017e nemus\u00edte! P\u0159edstavujeme v\u00e1m nov\u00fd ticketovac\u00ed syst\u00e9m, kter\u00fd v\u00e1s u\u017e \u010dekat nenech\u00e1<\/p>\n\n\n\n<h4 class=\"has-text-align-center wp-block-heading\">S \u010d\u00edm to p\u0159ich\u00e1z\u00edme?<\/h4>\n\n\n\n<p>Na z\u00e1klad\u011b zp\u011btn\u00e9 vazby od v\u00e1s, na\u0161ich klient\u016f, p\u0159ich\u00e1z\u00edme s&nbsp;nov\u00fdm syst\u00e9mem komunikace dotaz\u016f. Nyn\u00ed ka\u017ed\u00fd v\u00e1\u0161 dotaz bude zaznamen\u00e1n a p\u0159id\u011blen tomu spr\u00e1vn\u00e9mu odborn\u00edkovi. N\u011bkter\u00e9 probl\u00e9my budou \u0159e\u0161it na\u0161i konzultanti, zat\u00edmco jin\u00e9 budou p\u0159ed\u00e1ny p\u0159\u00edmo v\u00fdvoj\u00e1\u0159\u016fm \u010di koleg\u016fm do IT. D\u016fvodem implementace ticketovac\u00edho syst\u00e9mu je <strong>zp\u0159ehledn\u011bn\u00ed postupu \u0159e\u0161en\u00ed <\/strong>jak\u00e9hokoli probl\u00e9mu pro ob\u011b z\u00fa\u010dastn\u011bn\u00e9 strany. Sepsan\u00fd po\u017eadavek od klienta je pro n\u00e1s z\u00e1kladem pro rychl\u00e9 \u0159e\u0161en\u00ed. Proto v\u00e1s \u017e\u00e1d\u00e1me, abyste n\u00e1m sv\u00e9 dotazy <strong>pos\u00edlali prost\u0159ednictv\u00edm emailu<\/strong>. Na\u0161i konzultanti a v\u00fdvoj\u00e1\u0159i se v\u00e1s n\u00e1sledn\u011b budou sna\u017eit co nejrychleji kontaktovat a postarat se o vy\u0159e\u0161en\u00ed va\u0161eho po\u017eadavku.<\/p>\n\n\n\n<p>V emailu n\u00e1m pros\u00edm <strong>popi\u0161te v\u00e1\u0161 dotaz co nejdetailn\u011bji<\/strong> a v&nbsp;p\u0159\u00edpad\u011b probl\u00e9m\u016f pros\u00edm popi\u0161te v&nbsp;\u010dem ho spat\u0159ujete a p\u0159i jak\u00e9m \u00fakonu vznikl, p\u0159\u00edpadn\u011b za\u0161lete printscreen obrazovky dan\u00e9ho probl\u00e9mu. My m\u00e1me pot\u00e9 \u010das si v\u0161e p\u0159e\u010d\u00edst a promyslet a delegovat na toho, kdo v\u00e1m nejl\u00e9pe pom\u016f\u017ee. P\u0159i p\u00edsemn\u00e9m pokl\u00e1d\u00e1n\u00ed dotaz\u016f, kter\u00e9 my zpracujeme v&nbsp;r\u00e1mci nov\u00e9ho ticketovac\u00edho \u0159e\u0161en\u00ed, nedojde ke ztr\u00e1t\u011b informac\u00ed a v\u0161echny \u00fakoly jsou \u0159e\u0161eny maxim\u00e1ln\u011b efektivn\u011b. N\u00e1sledn\u011b V\u00e1m odpov\u00edme p\u0159esn\u011b podle pot\u0159eby. C\u00edlem je, aby byly v\u0161echny pot\u0159ebn\u00e9 informace k dispozici nonstop, 24 hodin denn\u011b, 7 dn\u00ed v t\u00fddnu, ani\u017e byste museli volat na na\u0161i Hotlinku.<\/p>\n\n\n\n<p>V&nbsp;p\u0159\u00edpad\u011b, \u017ee p\u0159ece jenom pot\u0159ebujete probrat situaci po telefonu, tak na z\u00e1v\u011br emailu pros\u00edm napi\u0161te, \u017ee po\u017eadujete telefonickou konzultaci a my se v\u00e1m co nejd\u0159\u00edve ozveme.<\/p>\n\n\n\n<p>Douf\u00e1me, \u017ee se v\u00e1m nov\u00e9 \u0159e\u0161en\u00ed bude l\u00edbit. Jsme p\u0159esv\u011bd\u010deni, \u017ee tento syst\u00e9m povede k&nbsp;poskytov\u00e1n\u00ed je\u0161t\u011b lep\u0161\u00ed a rychlej\u0161\u00ed slu\u017eby od na\u0161ich konzultant\u016f.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>V\u00fdhody: <\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li>Nemus\u00edte \u010dekat na lince<\/li><li>Dotaz se dostane k&nbsp;tomu nejpovolan\u011bj\u0161\u00edmu<\/li><li>\u017d\u00e1dn\u00e1 informace se neztrat\u00ed<\/li><li>P\u0159i psan\u00ed si uv\u011bdom\u00edte problematiku<\/li><li>Zp\u011btn\u00e1 dohledatelnost zadan\u00fdch po\u017eadavk\u016f a jejich \u0159e\u0161en\u00ed<\/li><\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">Vzhledem k&nbsp;tomu, \u017ee pot\u0159ebujeme k&nbsp;p\u0159\u00edpadu shrom\u00e1\u017edit v\u0161echna data, <strong>pros\u00edme strukturujte sv\u016fj dotaz takto:<\/strong><\/h5>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li>Ozna\u010dte probl\u00e9m \u2013 kr\u00e1tk\u00fd nadpis, nap\u0159. \u201e\u010dasov\u00fd fond \u2013 oprava nemoci\u201c, \u201e\u00fadaj na kart\u011b zam\u011bstnance\u201c, \u201eELDP\u201c, \u201esestava\u201c apod.<\/li><li>Popi\u0161te probl\u00e9m \u2013 co se stalo a kde se to stalo \u2013 nap\u0159. p\u0159i\u0161la PN s&nbsp;datem za\u010d\u00e1tku xx a pak p\u0159i\u0161la oprava s&nbsp;jin\u00fdm datem za\u010d\u00e1tku xx; nebo: nejde mi ulo\u017eit karta zam\u011bstnance, hl\u00e1s\u00ed mi to p\u0159i ulo\u017een\u00ed to a to\u2026<\/li><li>V\u00fdst\u0159i\u017eek \u2013 obr\u00e1zek: u opravy PN: pot\u0159eba dodat obr\u00e1zek \u010dasov\u00e9ho fondu (okna datum\u016f) p\u0159edchoz\u00edho m\u011bs\u00edce a sou\u010dasn\u00e9ho m\u011bs\u00edce; u karty zam-ce: printscreen hl\u00e1\u0161ky, apod.<\/li><\/ol>\n\n\n\n<p>Na z\u00e1klad\u011b t\u011bchto bod\u016f jsou na\u0161i konzultanti <strong>schopni rovnou zareagovat<\/strong> a poskytnout v\u00e1m p\u0159\u00edmou podporu. T\u00edm, \u017ee n\u00e1m po\u0161lete strukturovan\u00fd dotaz u\u0161et\u0159\u00edte \u010das sob\u011b i n\u00e1m. Nav\u00edc v\u00e1m m\u016f\u017eeme okam\u017eit\u011b poslat n\u00e1vod nebo popsat kroky, jak probl\u00e9m vy\u0159e\u0161it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u010cekejte pros\u00edm, ten, s k\u00fdm chcete hovo\u0159it, pr\u00e1v\u011b telefonuje\u2026<br \/>\nTak\u00e9 v\u00e1s nebav\u00ed \u010dekat na dr\u00e1t\u011b?<br \/>\nU\u017e nemus\u00edte! P\u0159edstavujeme v\u00e1m nov\u00fd ticketovac\u00ed syst\u00e9m, kter\u00fd v\u00e1s u\u017e \u010dekat nenech\u00e1. <\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[365,384],"tags":[],"class_list":["post-6444","post","type-post","status-publish","format-standard","hentry","category-clanky","category-novinky"],"_links":{"self":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/posts\/6444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/comments?post=6444"}],"version-history":[{"count":8,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/posts\/6444\/revisions"}],"predecessor-version":[{"id":6455,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/posts\/6444\/revisions\/6455"}],"wp:attachment":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/media?parent=6444"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/categories?post=6444"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/tags?post=6444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}