{"id":3965,"date":"2022-11-03T12:32:01","date_gmt":"2022-11-03T12:32:01","guid":{"rendered":"https:\/\/podpora.nuggetsw.cz\/?post_type=lsvr_kba&#038;p=3965"},"modified":"2025-06-05T14:44:06","modified_gmt":"2025-06-05T14:44:06","slug":"nejcastejsi-problemy-pri-stahovani-e-neschopenek","status":"publish","type":"lsvr_kba","link":"https:\/\/podpora.nuggetsw.cz\/index.php\/knowledge-base\/nejcastejsi-problemy-pri-stahovani-e-neschopenek\/","title":{"rendered":"E-Neschopenky: Nej\u010dast\u011bj\u0161\u00ed probl\u00e9my p\u0159i stahov\u00e1n\u00ed E-Neschopenek"},"content":{"rendered":"\n<p><strong>Ot\u00e1zka u\u017eivatele:<\/strong> P\u0159i\u0161el n\u00e1m email o vytvo\u0159en\u00e9 e-neschopence a i po jejich sta\u017een\u00ed ji nevid\u00edm v&nbsp;programu Nugget.<\/p>\n\n\n\n<p><strong>Odpov\u011b\u010f:<\/strong> E-neschopenky jsou vytv\u00e1\u0159eny na serverech \u010cesk\u00e9 spr\u00e1vy soci\u00e1ln\u00edho zabezpe\u010den\u00ed. Vytvo\u0159en\u00ed e-neschopenky na t\u011bchto serverech trv\u00e1 d\u00e9le ne\u017e vytvo\u0159en\u00ed a odesl\u00e1n\u00ed emailu o e-neschopence, jedn\u00e1 se o dobu minut a\u017e dn\u016f, proto se e-neschopenka p\u0159i sta\u017een\u00ed nemus\u00ed objevit tent\u00fd\u017e den, kdy V\u00e1m bylo zasl\u00e1no upozorn\u011bn\u00ed na n\u00ed.<\/p>\n\n\n\n<p><strong>Ot\u00e1zka u\u017eivatele:<\/strong> N\u011bkolik dn\u00ed se mi v&nbsp;syst\u00e9mu neobjevily nov\u00e9 e-neschopenky a pou\u017e\u00edv\u00e1me sta\u017een\u00ed e-neschopenek pomoc\u00ed certifik\u00e1t\u016f, na koho se m\u00e1m obr\u00e1tit?<\/p>\n\n\n\n<p><strong>Odpov\u011b\u010f:<\/strong> Je nutn\u00e9 se nejprve obr\u00e1tit na Va\u0161e IT odd\u011blen\u00ed. E-neschopenky jsou z\u00e1visl\u00e9 zejm\u00e9na na dob\u011b platnosti certifik\u00e1t\u016f, kter\u00e9 byly zad\u00e1ny v&nbsp;programu DPN_request_config.exe na Va\u0161em serveru se syst\u00e9mem Nugget. Jedn\u00e1 se o n\u00e1sleduj\u00edc\u00ed certifik\u00e1ty:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u0160ifrovac\u00ed certifik\u00e1t \u010cSSZ \u2013 tento dod\u00e1v\u00e1me s&nbsp;prvn\u00ed verz\u00ed syst\u00e9mu Nugget v&nbsp;kalend\u00e1\u0159n\u00edm roce a o jeho platnost se nemus\u00edte d\u00edky automatick\u00e9 instalaci strachovat.<\/li><li>V\u00e1\u0161 \u0161ifrovac\u00ed certifik\u00e1t. N\u011bkdy se tak\u00e9 m\u016f\u017eete setkat s&nbsp;n\u00e1zvy \u201ekomer\u010dn\u00ed\u201c nebo \u201epublic\u201c. Tento certifik\u00e1t m\u016f\u017ee b\u00fdt vystaven na kohokoliv ve Va\u0161\u00ed firm\u011b a jeho platnost b\u00fdv\u00e1 pouze jeden rok. Proto jeho spr\u00e1vu a obnovov\u00e1n\u00ed mus\u00ed IT odd\u011blen\u00ed pe\u010dliv\u011b hl\u00eddat.<\/li><li>Kvalifikovan\u00fd certifik\u00e1t osoby pov\u011b\u0159en\u00e9 u \u010cSSZ spr\u00e1vou osobn\u00edch dat. Tento certifik\u00e1t m\u00e1 op\u011bt platnost jeden a\u017e dva roky a jeho expiraci by m\u011bla kontrolovat osoba, pro kterou byl vyd\u00e1n, p\u0159\u00edpadn\u011b op\u011bt IT odd\u011blen\u00ed.<\/li><\/ul>\n\n\n\n<p>P\u0159ed koncem platnosti t\u011bchto certifik\u00e1t\u016f potom IT odd\u011blen\u00ed mus\u00ed nov\u00e9 certifik\u00e1ty nainstalovat a zapsat pr\u00e1v\u011b do programu DPN_request_config na serveru syst\u00e9mu Nugget.<\/p>\n\n\n\n<p><strong>Ot\u00e1zka u\u017eivatele:<\/strong> N\u011bkolik dn\u00ed se mi v&nbsp;syst\u00e9mu neobjevily nov\u00e9 e-neschopenky a pou\u017e\u00edv\u00e1me sta\u017een\u00ed e-neschopenek pomoc\u00ed datov\u00e9 schr\u00e1nky, na koho se m\u00e1m obr\u00e1tit?<\/p>\n\n\n\n<p><strong>Odpov\u011b\u010f:<\/strong> S&nbsp;nejv\u011bt\u0161\u00ed pravd\u011bpodobnost\u00ed V\u00e1m vypr\u0161ela platnost hesla do datov\u00e9 schr\u00e1nky. Tato hesla maj\u00ed platnost nej\u010dast\u011bji 90 dn\u00ed a\u017e jeden rok. Po zm\u011bn\u011b tohoto hesla je potom pot\u0159eba jej zapsat do programu DPN_request_config na serveru syst\u00e9mu Nugget. Obra\u0165te se proto na va\u0161e IT odd\u011blen\u00ed, kter\u00e9 tento server spravuje.<\/p>\n\n\n\n<p><strong>Ot\u00e1zka IT:<\/strong> Na serveru sta\u017een\u00ed e-neschopenek prob\u011bhlo korektn\u011b, ale p\u0159esto sta\u017een\u00e9 e-neschopenky nevid\u00edm v&nbsp;programu.<\/p>\n\n\n\n<p><strong>Odpov\u011b\u010f:<\/strong> Program DPN_request.exe na serveru Nugget pravd\u011bpodobn\u011b nebyl spu\u0161t\u011bn v&nbsp;re\u017eimu \u201eJako administr\u00e1tor\u201c, p\u0159\u00edpadn\u011b v&nbsp;napl\u00e1novan\u00e9 \u00faloze, kter\u00e1 ho spou\u0161t\u00ed nebyla vybr\u00e1na mo\u017enost \u201eSpustit s&nbsp;nejvy\u0161\u0161\u00edmi opr\u00e1vn\u011bn\u00edmi\u201c.<\/p>\n\n\n\n<p><strong>Ot\u00e1zka IT: <\/strong>M\u00e1m nainstalov\u00e1ny platn\u00e9 certifik\u00e1ty, ale program p\u0159esto \u017e\u00e1dn\u00e9 e-neschopenky nestahuje, p\u0159\u00edpadn\u011b hl\u00e1s\u00ed neexistenci certifik\u00e1t\u016f.<\/p>\n\n\n\n<p><strong>Odpov\u011b\u010f:<\/strong> Program DPN_request.exe mus\u00ed b\u00fdt spu\u0161t\u011bn pod stejn\u00fdm u\u017eivatelem, pod kter\u00fdm byly certifik\u00e1ty nalezeny.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ot\u00e1zka u\u017eivatele: P\u0159i\u0161el n\u00e1m email o vytvo\u0159en\u00e9 e-neschopence a i po jejich sta\u017een\u00ed ji nevid\u00edm v&nbsp;programu Nugget. Odpov\u011b\u010f: E-neschopenky jsou vytv\u00e1\u0159eny na serverech \u010cesk\u00e9 spr\u00e1vy soci\u00e1ln\u00edho zabezpe\u010den\u00ed. Vytvo\u0159en\u00ed e-neschopenky na t\u011bchto serverech trv\u00e1 d\u00e9le ne\u017e vytvo\u0159en\u00ed a odesl\u00e1n\u00ed emailu o e-neschopence, jedn\u00e1 se o dobu minut a\u017e dn\u016f, proto se e-neschopenka p\u0159i sta\u017een\u00ed nemus\u00ed objevit [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[389],"lsvr_kba_tag":[],"class_list":["post-3965","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-e-neschopenky"],"_links":{"self":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba\/3965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":2,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba\/3965\/revisions"}],"predecessor-version":[{"id":9751,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba\/3965\/revisions\/9751"}],"wp:attachment":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/media?parent=3965"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba_cat?post=3965"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba_tag?post=3965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}