{"id":13762,"date":"2026-10-05T14:41:58","date_gmt":"2026-10-05T14:41:58","guid":{"rendered":"https:\/\/podpora.nuggetsw.cz\/?post_type=lsvr_kba&#038;p=13762"},"modified":"2026-10-05T14:41:58","modified_gmt":"2026-10-05T14:41:58","slug":"jak-zadat-pozadavek-na-hotline","status":"publish","type":"lsvr_kba","link":"https:\/\/podpora.nuggetsw.cz\/index.php\/knowledge-base\/jak-zadat-pozadavek-na-hotline\/","title":{"rendered":"Jak zadat po\u017eadavek na Hotline"},"content":{"rendered":"\n<p>Na Va\u0161e po\u017eadavky chceme odpov\u00eddat co nejd\u0159\u00edve. Nejv\u00edce n\u00e1m k tomu pom\u016f\u017ee, kdy\u017e je budete pos\u00edlat <strong>p\u0159ednostn\u011b p\u00edsemn\u011b, e-mailem na <a href=\"mailto:hotline@nuggetsw.cz\">hotline@nuggetsw.cz<\/a><\/strong>, a hned p\u0159i zakl\u00e1d\u00e1n\u00ed ticketu v nich uvedete v\u0161echny pot\u0159ebn\u00e9 \u00fadaje.<\/p>\n\n\n\n<p><strong>Kompletn\u00ed po\u017eadavek m\u016f\u017eeme za\u010d\u00edt \u0159e\u0161it prakticky ihned. U ne\u00fapln\u00e9ho se mus\u00edme nejprve dopt\u00e1vat a vy\u0159\u00edzen\u00ed se tak zdr\u017e\u00ed o cel\u00e9 kolo dotaz\u016f a odpov\u011bd\u00ed.<\/strong><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Pro\u010d ps\u00e1t rad\u011bji e-mailem ne\u017e volat<\/strong> <em>(Pro zobrazen\u00ed podrobnost\u00ed rozklikn\u011bte.)<\/em><\/summary>\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>P\u00edsemn\u00fd po\u017eadavek se ihned zaeviduje a nic z n\u011bj cestou nezapadne.<\/li>\n\n\n\n<li>M\u016f\u017eete k n\u011bmu rovnou p\u0159ilo\u017eit sn\u00edmky obrazovky a konkr\u00e9tn\u00ed \u00fadaje.<\/li>\n\n\n\n<li>Vy i my se m\u016f\u017eeme kdykoli vr\u00e1tit k cel\u00e9 historii \u0159e\u0161en\u00ed.<\/li>\n\n\n\n<li>Po\u017eadavek m\u016f\u017ee p\u0159evz\u00edt konzultant, kter\u00fd se dan\u00e9 oblasti v\u011bnuje nejv\u00edce.<\/li>\n<\/ul>\n\n\n\n<p>Telefon doporu\u010dujeme vyu\u017e\u00edvat p\u0159edev\u0161\u00edm v situac\u00edch, kdy V\u00e1m skute\u010dn\u011b stoj\u00ed provoz.<\/p>\n<\/details>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Co uv\u00e9st do ka\u017ed\u00e9ho po\u017eadavku<\/strong> <em>(Pro zobrazen\u00ed podrobnost\u00ed rozklikn\u011bte.)<\/em><\/summary>\n<p><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th>\u00dadaj<\/th><th>Kde ho najdete \/ co uv\u00e9st<\/th><\/tr><\/thead><tbody><tr><td><strong>\u010c\u00edslo knihovny<\/strong><\/td><td>Vyb\u00edr\u00e1te ho p\u0159i p\u0159ihl\u00e1\u0161en\u00ed do programu. Pokud se V\u00e1m v\u00fdb\u011br knihovny nezobrazuje, p\u0159ihla\u0161ujete se automaticky do knihovny \u010d. 1.<\/td><\/tr><tr><td><strong>\u010c\u00edslo a datum verze<\/strong><\/td><td>Najdete je na panelu n\u00e1stroj\u016f. Posta\u010d\u00ed \u010d\u00edslo uveden\u00e9 za p\u00edsmenem <strong>M<\/strong> a datum v z\u00e1vorce.<\/td><\/tr><tr><td><strong>Mzdov\u00e9 obdob\u00ed<\/strong><\/td><td>Obdob\u00ed, kter\u00e9 m\u00e1te aktu\u00e1ln\u011b otev\u0159en\u00e9.<\/td><\/tr><tr><td><strong>Osobn\u00ed \u010d\u00edslo zam\u011bstnance<\/strong><br><strong>\u010c\u00edslo pracovn\u00edho pom\u011bru<\/strong><\/td><td>Pokud se probl\u00e9m t\u00fdk\u00e1 konkr\u00e9tn\u00edho zam\u011bstnance nebo pracovn\u00edho pom\u011bru.<\/td><\/tr><tr><td><strong>Funkce, \u00fadaj nebo mzdov\u00e1 slo\u017eka<\/strong><\/td><td>\u010ceho se probl\u00e9m t\u00fdk\u00e1.<\/td><\/tr><tr><td><strong>P\u0159esn\u00fd popis postupu<\/strong><\/td><td>Jakou funkci jste spustili, jak\u00e9 \u00fadaje jste zadali a co program n\u00e1sledn\u011b provedl.<\/td><\/tr><tr><td><strong>Skute\u010dn\u00fd v\u00fdsledek<\/strong><\/td><td>Co program provedl nebo vypo\u010d\u00edtal.<\/td><\/tr><tr><td><strong>O\u010dek\u00e1van\u00fd v\u00fdsledek<\/strong><\/td><td>Jak\u00fd v\u00fdsledek jste o\u010dek\u00e1vali.<\/td><\/tr><tr><td><strong>Rozsah<\/strong><\/td><td>Zda se probl\u00e9m t\u00fdk\u00e1 jednoho zam\u011bstnance, v\u00edce zam\u011bstnanc\u016f nebo v\u0161ech zam\u011bstnanc\u016f.<\/td><\/tr><tr><td><strong>Od kdy<\/strong><\/td><td>Pokud v\u0161e d\u0159\u00edve fungovalo spr\u00e1vn\u011b, od kter\u00e9ho obdob\u00ed nebo okam\u017eiku se chov\u00e1n\u00ed zm\u011bnilo.<\/td><\/tr><tr><td><strong>Zm\u011bny p\u0159ed vznikem probl\u00e9mu<\/strong><\/td><td>Zda do\u0161lo ke zm\u011bn\u011b nastaven\u00ed, zad\u00e1n\u00ed nebo postupu a co konkr\u00e9tn\u011b bylo zm\u011bn\u011bno.<\/td><\/tr><tr><td><strong>Co jste ji\u017e vyzkou\u0161eli<\/strong><\/td><td>Co jste sami zkontrolovali, ov\u011b\u0159ili nebo vyzkou\u0161eli a s jak\u00fdm v\u00fdsledkem.<\/td><\/tr><tr><td><strong>Sn\u00edmky obrazovky<\/strong><\/td><td>P\u0159\u00edpadn\u011b dal\u0161\u00ed podklady, ze kter\u00fdch je probl\u00e9m patrn\u00fd.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Popisy typu \u201enepo\u010d\u00edt\u00e1 se mi spr\u00e1vn\u011b mzda\u201c, \u201enejde mi funkce\u201c nebo \u201eprogram hl\u00e1s\u00ed chybu\u201c bohu\u017eel bez konkr\u00e9tn\u00edch \u00fadaj\u016f prov\u011b\u0159it nedok\u00e1\u017eeme.<\/p>\n<\/details>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Napi\u0161te n\u00e1m, co jste ji\u017e vyzkou\u0161eli<\/strong> <em>(Pro zobrazen\u00ed podrobnost\u00ed rozklikn\u011bte.)<\/em><\/summary>\n<p><\/p>\n\n\n\n<p>Nemus\u00edte nic \u0159e\u0161it dop\u0159edu za n\u00e1s. P\u0159ed zalo\u017een\u00edm ticketu ale doporu\u010dujeme zkontrolovat z\u00e1kladn\u00ed nastaven\u00ed a \u00fadaje souvisej\u00edc\u00ed s probl\u00e9mem a do po\u017eadavku uv\u00e9st, co jste ji\u017e ov\u011b\u0159ili a s jak\u00fdm v\u00fdsledkem.<\/p>\n\n\n\n<p>I kr\u00e1tk\u00e1 pozn\u00e1mka typu <em>\u201ezkontrolovala jsem nastaven\u00ed slo\u017eky, beze zm\u011bny\u201c<\/em> n\u00e1m v\u00fdrazn\u011b zkr\u00e1t\u00ed cestu k p\u0159\u00ed\u010din\u011b.<\/p>\n<\/details>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Jak rychle vytvo\u0159it sn\u00edmek obrazovky<\/strong> <em>(Pro zobrazen\u00ed podrobnost\u00ed rozklikn\u011bte.)<\/em><\/summary>\n<p><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th>Krok<\/th><th>Postup<\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td>Stiskn\u011bte <strong>WIN + SHIFT + S<\/strong> a my\u0161\u00ed vyberte oblast, kterou chcete zachytit.<\/td><\/tr><tr><td>2<\/td><td>Sn\u00edmek se zkop\u00edruje do schr\u00e1nky. Pomoc\u00ed <strong>CTRL + V<\/strong> jej vlo\u017e\u00edte p\u0159\u00edmo do e-mailu.<\/td><\/tr><tr><td>3<\/td><td>Pot\u0159ebujete-li samostatn\u00fd soubor, vlo\u017ete sn\u00edmek nap\u0159\u00edklad do programu Malov\u00e1n\u00ed a ulo\u017ete jej.<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/details>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Odpov\u011b\u010f na ji\u017e zalo\u017een\u00fd ticket<\/strong> <em>(Pro zobrazen\u00ed podrobnost\u00ed rozklikn\u011bte.)<\/em><\/summary>\n<p><\/p>\n\n\n\n<p>P\u0159edm\u011bt e-mailu slou\u017e\u00ed k automatick\u00e9mu sp\u00e1rov\u00e1n\u00ed odpov\u011bdi s existuj\u00edc\u00edm ticketem. Pokud p\u0159edm\u011bt zm\u011bn\u00edte nebo zalo\u017e\u00edte nov\u00fd e-mail, zpr\u00e1va se zaeviduje jako samostatn\u00fd po\u017eadavek. Ztrat\u00ed se t\u00edm n\u00e1vaznost na dosavadn\u00ed komunikaci a \u0159e\u0161en\u00ed se zbyte\u010dn\u011b prodlou\u017e\u00ed.<\/p>\n\n\n\n<p><strong>K ji\u017e nahl\u00e1\u0161en\u00e9mu po\u017eadavku proto v\u017edy pou\u017eijte funkci \u201eOdpov\u011bd\u011bt\u201c, ponechte p\u016fvodn\u00ed p\u0159edm\u011bt a nezakl\u00e1dejte nov\u00fd e-mail, dokud jde o stejn\u00fd probl\u00e9m.<\/strong><\/p>\n<\/details>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Chybov\u00e9 hl\u00e1\u0161en\u00ed a odesl\u00e1n\u00ed log\u016f<\/strong> <em>(Pro zobrazen\u00ed podrobnost\u00ed rozklikn\u011bte.)<\/em><\/summary>\n<p><\/p>\n\n\n\n<p>Pokud se p\u0159i pr\u00e1ci v programu objev\u00ed chyba nebo chybov\u00e9 hl\u00e1\u0161en\u00ed, pros\u00edme v\u017edy o zasl\u00e1n\u00ed <strong>kompletn\u00edch chybov\u00fdch log\u016f<\/strong>. V\u00fdrazn\u011b n\u00e1m pom\u00e1haj\u00ed p\u0159i anal\u00fdze probl\u00e9mu a mohou urychlit jeho vy\u0159e\u0161en\u00ed.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th>Situace<\/th><th>Postup<\/th><\/tr><\/thead><tbody><tr><td><strong>Program se zept\u00e1, zda chcete informovat autory programu<\/strong><\/td><td>Zvolte <strong>\u201eANO\u201c<\/strong>. Program shrom\u00e1\u017ed\u00ed v\u0161echny chybov\u00e9 logy v\u010detn\u011b screenshotu chybov\u00e9 hl\u00e1\u0161ky a umo\u017en\u00ed je odeslat tla\u010d\u00edtkem <strong>\u201eOdeslat e-mail\u201c<\/strong>.<br>Do popisu uve\u010fte, p\u0159i jak\u00e9 \u010dinnosti k chyb\u011b do\u0161lo, a sv\u00e9 jm\u00e9no a kontakt (e-mail a telefon).<\/td><\/tr><tr><td><strong>E-mail s logy se nepoda\u0159ilo odeslat<\/strong><\/td><td>Doporu\u010dujeme zkontrolovat v programu <strong>Konfigurace_klienta.exe<\/strong> z\u00e1lo\u017eku <strong>EMAIL<\/strong>, kde m\u00e1 b\u00fdt vypln\u011bn\u00fd SMTP server pro odes\u00edl\u00e1n\u00ed e-mail\u016f.<br>Pokud chyb\u00ed nebo nen\u00ed aktu\u00e1ln\u00ed, dopl\u0148te jej pros\u00edm ve spolupr\u00e1ci s Va\u0161\u00edm IT odd\u011blen\u00edm.<\/td><\/tr><tr><td><strong>Ru\u010dn\u00ed odesl\u00e1n\u00ed log\u016f<\/strong><\/td><td>Po\u0161lete e-mail na <a href=\"mailto:hotline@nuggetsw.cz\">hotline@nuggetsw.cz<\/a> s popisem probl\u00e9mu a p\u0159ilo\u017een\u00fdm ZIP souborem ze slo\u017eky <strong>Logs<\/strong>.<br>Slo\u017eku najdete v pracovn\u00edm adres\u00e1\u0159i u\u017eivatele Nuggetu \u2013 o jednu \u00farove\u0148 v\u00fd\u0161e ne\u017e pracovn\u00ed adres\u00e1\u0159 konkr\u00e9tn\u00ed knihovny.<br>Pokud si nejste jist\u00ed, kde se slo\u017eka nach\u00e1z\u00ed, obra\u0165te se na Va\u0161e IT odd\u011blen\u00ed nebo na\u0161i technickou podporu.<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/details>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>D\u011bkujeme.<\/strong> \u010c\u00edm \u00fapln\u011bj\u0161\u00ed informace n\u00e1m po\u0161lete hned na za\u010d\u00e1tku, t\u00edm d\u0159\u00edve se m\u00edsto dopt\u00e1v\u00e1n\u00ed m\u016f\u017eeme v\u011bnovat samotn\u00e9mu \u0159e\u0161en\u00ed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Na Va\u0161e po\u017eadavky chceme odpov\u00eddat co nejd\u0159\u00edve. Nejv\u00edce n\u00e1m k tomu pom\u016f\u017ee, kdy\u017e je budete pos\u00edlat p\u0159ednostn\u011b p\u00edsemn\u011b, e-mailem na hotline@nuggetsw.cz, a hned p\u0159i zakl\u00e1d\u00e1n\u00ed ticketu v nich uvedete v\u0161echny pot\u0159ebn\u00e9 \u00fadaje. Kompletn\u00ed po\u017eadavek m\u016f\u017eeme za\u010d\u00edt \u0159e\u0161it prakticky ihned. U ne\u00fapln\u00e9ho se mus\u00edme nejprve dopt\u00e1vat a vy\u0159\u00edzen\u00ed se tak zdr\u017e\u00ed o cel\u00e9 kolo dotaz\u016f a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[25],"lsvr_kba_tag":[],"class_list":["post-13762","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-zakladni-nastaveni-uzivatele"],"_links":{"self":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba\/13762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":1,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba\/13762\/revisions"}],"predecessor-version":[{"id":13763,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba\/13762\/revisions\/13763"}],"wp:attachment":[{"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/media?parent=13762"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba_cat?post=13762"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/podpora.nuggetsw.cz\/index.php\/wp-json\/wp\/v2\/lsvr_kba_tag?post=13762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}